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FAQ's
Take a moment to browse through some frequently asked questions posed by our customers prior to their purchases.
Contact UsWho are we?
We are a team of artisans who handcraft luxurious, heirloom-quality leather rugs in our Egyptian studio using traditional techniques perfected over generations. Our mission is to bring old world craftsmanship and easy elegance into modern homes.
How long does shipping take?
If our rugs are in stock, it will ship within 48 hours.
However, if we are sold out, please allow approximately 4-6 weeks for creation and shipping time. We will provide updates throughout the process.
Products will be delivered within 7 days of shipping.
What are your shipping costs?
We provide free insured shipping on all orders.
What is your return policy?
We offer a 30 day return window if you are not fully satisfied with your rug. Please contact us to initiate a return. Return shipping costs will be deducted from your refund.